The Fullerton Police Department’s Communications Center serves as the central support system for the police department and is responsible for the safety of Fullerton's 140,000 residents.  Operating continuously 24/7, 365 days a year, the center is the primary answering point for all 9-1-1 emergency calls originating in the City of Fullerton.  The center also receives all non-emergency, business, administrative, and public works after-hour emergency calls.  The communications center is managed by a civilian Communications Supervisor and staffed by four Lead Dispatchers, ten Dispatchers, and three Part-Time Dispatchers.

Emergency dispatchers are often referred to as the unsung heroes of law enforcement.  They truly are the first “first responder” to emergency calls.  In recognition of their critical role, "National Telecommunicators Week" is celebrated every April, honoring 9-1-1 dispatchers nationwide.  Additionally, in 2020, California State Legislature passed Assembly Bill 1945 defining the role of a public safety dispatcher as a “first responder.” 

Police dispatchers are highly trained professionals who remain calm and quick-thinking while assisting callers in crisis, including life-threatening situations. Like sworn officers, dispatchers undergo continuous training mandated by the California Peace Officer Standards and Training Division to stay abreast of evolving challenges in law enforcement and society.

Dispatchers operate sophisticated, state-of-the-art equipment, including a Computer-Aided Dispatch (CAD) system with integrated GPS and mapping, a computerized phone system, and a computerized radio system. With the rapid advancement of technology, dispatchers face ongoing challenges that increase the complexity of their profession.

Annually, dispatchers handle approximately 180,000 phone calls, highlighting the vital role they play in maintaining public safety.