The City of Fullerton provides water service to residents and businesses. Trash collection fees are included in the Utility Bill for residential accounts only. Businesses must contact Republic Services at (714) 738-2444 to set up trash collection.

Payment Methods

Autopay

Ensuring your Utility bill is paid can be a lot easier thanks to AutoPay. AutoPay is a free service that can be set up through your checking account. By enrolling in AutoPay your bank account will be drafted the amount due on the bill due date. To enroll in AutoPay please complete the application and mail or bring the completed application accompanied by a voided check to City Hall to start direct payment.

• Autopay Application
• Autopay FAQs
• Autopay FAQs (PDF)

Pay Online

Once you have registered your account online using your current customer and account number located on your utility bill you can login to make payments. There is no additional charge and payments are displayed in real time. We accept Discover Master Card, and Visa. 

The account number will remain the same, however your customer identification number will change. For example, If your customer ID was previously 0123456, it will now be 9123456, you must drop the leading 0 and replace it with a number 9. 

Pay by Mail

Detach payment stub and send with your check in the return envelope provided. Make checks payable to “City of Fullerton”.

Pay by Call-In

Contact Utility Services during regular business hours at (714) 738-6890, if you would like to speak with a customer service representative to discuss Start and Stop Service, service at risk for disconnection, disconnected service, or any additional questions you may have. We accept Discover, Master Card, and Visa. 

Pay in Person

Visit our payment center located at City Hall (we accept cash, checks, debit and credit cards). For your convenience, drop boxes are located outdoors on the north side of City hall for after hour payments.

Fullerton City Hall
303 W. Commonwealth Avenue
1st Floor, Central Cashier
Fullerton, CA 92832
Monday - Thursday: 7:30 am - 5:00 pm; Every other Friday: 7:30 am - 4:00 pm

Pay Online

• How to pay online

Residential Water Service

Billing

• Billing Information
• How to Read Your Fullerton Utility Bill
• Water Rates
• Water Rates, Rules & Regulations

Water Service

• Start and Stop Water Service
• Water Leaks & Problems
• Public Works Fee Schedule – Water Utility
• Water Shutoff Protection Act - Policy on Discontinuation of Residential Water Service
• Chinese - 关于居民用水服务中止的政策 （根据 SB 998 制定的《供水关停保护法》）
• Korean - 거주용 수도 서비스 중단에 관한 정책 (SB 998에 따른 수도 중단 보호법)
• Spanish - Política Sobre La Interrupción Del Servicio De Agua Residencial
• Tagalog - Patakaran Sa Pagputol Ng Pantahanang Serbisyo Sa Tubig
• Vietnamese- Chính Sách Ngừng Cung Cấp Dịch Vụ Cấp Nước Sinh Hoạt

Water Related Links

• Water Conservation, Usage & Water Saving Tips - California's main water source has been impacted by environmental issues. It's easier to save water than you think.
• Water Quality - View Water Quality Reports and information on water hardness, fluoride, etc

Other Utility Links

• Southern California Edison
• Southern California Gas
• Time Warner Cable TV

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