Fire Permits and Inspections
Billing and Payments Q&A

Q: How will I receive my invoice for any permit and inspection fees?

A: Invoices are sent directly to you either via email or through the US Mail, ensuring that you have easy and secure access to your billing information. Emailed invoices will be sent from: fireprevention@alerts.fullertonfire.org

Q: Is there a fee to pay my invoice online using a credit card or debit card?

A: There are no additional fees to pay using a credit card or debit card! By mid-2024, customers will also be able to pay via bank ACH withdrawal with no additional fee. In order to facilitate easy online payment, the Fire Department will handle all payment processing fees on your behalf. 

Q: How do I pay my invoice?

A: Your invoice will contain online payment instructions (see below). You may also pay by check (made out to the City of Fullerton). 

Q: How can I verify that an invoice is legitimate?

A: Please ensure that the email that you have received is from fireprevention@alerts.fullertonfire.org. For your security and peace of mind, each invoice includes a unique URL link or a QR code. You can click the link or scan the QR code with your smartphone camera app to go directly to the payment portal.

Q: Is it safe to use the URL link or QR code provided on the invoice?

A: Absolutely. Both the URL link and QR code are secure methods designed to provide you with a safe way to access and verify your invoice details promptly.

Q: What should I do if I have questions about my invoice?

A: If you have any questions or concerns regarding your invoice, please don't hesitate to contact us by phone at (714) 738-6500.