Fullerton, CA
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Pay By Phone
You may pay your utility bill over the phone 24/7 using check or credit card by dialing (877) 768-8795. The City accepts Visa, MasterCard, and Discover.
The account number will remain the same, however your customer identification number will change. For example, If your customer ID was previously 0123456, it will now be 9123456, you must drop the leading 0 and replace it with a number 9.
How do I make utility payments on my phone?
1. Have your new account number and customer number available.
2. Follow the prompts to pay your bill through the system via credit card or eCheck.
3. Have your credit card or check information available to complete your payment.
Pay by Phone: (877) 768-8795
Pay By Online
Once you have registered your account online using your current customer and account number located on your utility bill you can login to make payments. There is no additional charge and payments are displayed in real time. We accept Discover Master Card, and Visa.
The account number will remain the same, however your customer identification number will change. For example, If your customer ID was previously 0123456, it will now be 9123456, you must drop the leading 0 and replace it with a number 9.
Other Payment Methods
Autopay
Ensuring your Utility bill is paid can be a lot easier thanks to AutoPay. AutoPay is a free service that can be set up through your checking account. By enrolling in AutoPay your bank account will be drafted the amount due on the bill due date. To enroll in AutoPay please complete the application and mail or bring the completed application accompanied by a voided check to City Hall to start direct payment.
Pay by Mail
Detach payment stub and send with your check in the return envelope provided. Make checks payable to “City of Fullerton”.
Pay in Person
Visit our payment center located at City Hall (we accept cash, checks, debit and credit cards). For your convenience, drop boxes are located outdoors on the north side of City hall for after hour payments.
Contact Us
Contact Utility Services during regular business hours at (714) 738-6890, if you would like to speak with a customer service representative to discuss Start and Stop Service, service at risk for disconnection, disconnected service, or any additional questions you may have.
Fullerton City Hall
303 W. Commonwealth Avenue
1st Floor, Central Cashier
Fullerton, CA 92832
Monday - Thursday: 7:30 am - 5:00 pm
Every other Friday: 7:30 am - 4:00 pm